Wide Rules
We intend to clarify on this page about the privacy and usage rules of Wide HyperApplication. The Wide platform belongs to “Sazgar Rayaneh Ariya” Company, which operates in the field of banking and financial software production, and all the rules and regulations on the basis of which the Wide platform continues to operate, are based on the laws of the Central Bank and the requirements of the electronic payment network “Shaparak”. Wide is committed to protecting the privacy of its users, and this commitment determines the policy of how to treat the information received from the user. If you choose Wide as your smart financial assistant to do banking without the need to visit the bank and manage expenses, you agree to the privacy practices presented here. At Wide, we will try to provide you with enough information so that you can make an informed decision about using our services, as well as about some information received from you, such as: name, email address, phone number, certificate number, etc. . Due to the fact that Wide is expanding, the privacy content of users and the rules of use of Wide are being updated on this page. By installing and using Platform Wide services, you agree to comply with all payment laws of Iran, and if it is proven otherwise, this platform is allowed to block your access. Also, if the judicial authorities need information about your financial activities on the platform, this company is obliged to submit a report to them.By complying with all security points and related requirements, Wide Platform is committed to prevent the publication and insertion of user information in any space, and by accepting the laws related to computer crimes and protecting people's privacy, it is committed to protecting the information of its users, and this The information will not be provided to third parties
- Data And Information
- Certification
- Security
- Events
- Agents
- Bank rules
- Information
- User Aggrement
- Gifts
- Winners
- Invite Rules
Collection and use of information:
In order to create a better and faster experience in using platform services, Wide will collect some of the information provided by you in the secure banking environment in order to provide faster and smarter service. Also, in order to support and track your events in Wide, log data is stored so that they can be used when necessary. Also, in order to get to know the customer better and to check his demands, Wide is always analyzing some data so that he can provide appropriate services according to the interests and needs of the customer. Importantly, we only collect information that we deem necessary to use the Services.
Received software licenses:
When installing the software, no access is received from you, but when using the platform, it is necessary to provide the required access to it.
Contacts: In order to invite others to Vide, to transfer money through the contact's mobile number, Vide needs to have access to your contacts and this possibility will only be possible if you give your permission.
Location: Obtaining permission to receive location is optional in the client version and is used in the payment receipts section. It is not possible to use wide services for receivers without access to the location.
Camera: If you want to use some of our services, such as paying city bills, scanning QR Code and editing profile photos, you need to give Wide permission to use the camera.
Dos and don'ts of using Vide:
If you see incorrect and inappropriate use of the account, it is a violation of the laws of J.A.If so, WIDE is allowed to block your account and take legal action.
Security:
Your information is stored on WIDE's secure servers in Central Bank approved data centers and we will protect this data as assets that must be protected to the utmost. Also, your sensitive data, including the second code of the card, will not be stored in any way according to the rules of the Central Bank. We use new encryption methods such as End to End Encryption and advanced physical security devices to protect your basic information.
Log Data Events:
In WIDE, some event information is collected to be used when an error occurs and to solve the problem. This information sent includes Device ID, user IP, Device Model, Device OS version, and the time and date of the incident and other items related to the service.
Marketing Operations:
The marketing team is always analyzing some data in order to check the demands of the customers so that it can provide appropriate services according to the interests and needs of the customers. This information may be collected by some other companies (through third party products) and may include AD Push Notification, Google play ID, Phone Brand, Device Name, ID, etc.
Central Bank and Shaparak rules:
According to the requirements and laws of Central Bank and Shoprak, no terminal will be able to connect to the payment network without authenticating the national code and SIM card in the name of the user. For this reason, the platform receives this information upon entry and matches it with the Shahkar Civil Registration System, and if the registrant's nationality code is inconsistent with the SIM card, the entry to the platform is prevented.
General notice: Due to the expansion of the service, we may update the content related to the policy and privacy. This action will be notified immediately on this page.
Contact us: If you have any questions or suggestions for us, please contact us through the email of the support department at info@wide-app.ir or the online support department of the platform.
Request information on Wide:
The request for information such as name and surname, date of birth, gender, city and province is made in order to complete the user profile and provide better and more targeted services to platform wide users. According to the Central Bank and Shaparak payment network, access to information such as national code and contact number is mandatory in order to maximize the security of transactions in services such as card-to-card and eliminate the possibility of any phishing and abuse. Storing information related to transactions, card number, card expiration date, and payment location is aimed at increasing the speed of transactions and making the platform easier to use, and it enables the platform to provide a more accurate transaction receipt to the user even with a precise location. to give At the request of the user, this information is not saved.Access to the SMS notification with the user's permission during the transaction allows the second password to be entered automatically and the user has a faster and more convenient payment.
Platform Wide User Agreement:
By using Platform Wide, you confirm that you have carefully read and accept the User Agreement.
1- Wide platform’s version of Android is prepared for phones of version 5 (version 21 of the Android operating system) and above, and its implementation is guaranteed without problems on all these devices.
2- Using the wide platform requires registration and creating a user account. To create a customer account, you just need to enter your mobile number and after receiving the confirmation code sent by SMS, enter it and enter your account. To create a user account, the recipient needs to enter his and his business details after going through the above steps, and at the end, the user account and announced details must be approved by the operator to activate his user account.
3- Creating a user account requires providing a valid mobile phone number, receiving an activation SMS from the numbers 009810008800800800 and 0098200080008382 and 009890001394200080008382 and entering the correct code when registering on the platform.
4- Installation, registration and activation of the user account is completely free.
Gifts:
Wide has made it possible for its users to receive rewards based on the number of in-app transactions and their activity without drawing a lottery. In this way, each user receives points for each transaction. The user can choose a prize based on his score among the list of prizes without drawing a lottery. The amount of points for each transaction is different based on the type of service received.
* For example, if the user has 26,000 points, he will be able to receive a bonus of 100,000 riyals for mobile charging.
The user must complete his user profile (including first and last name, mobile number, national code, address, etc.) before registering the prize request. Otherwise, the award request will be rejected.
After submitting a bonus request to support, the score for that bonus will be deducted from the total score. It is possible to register a new award request only after 30 working days.
Announcing the winners:
Wide support will check the user's profile within 10 working days of the bonus request and if there is no violation in obtaining points, the bonus will be sent to the user's confirmed address.
Prize tracking:
Normally, after 10 working days, the result of the bonus request will be announced to the user through a phone call. If the user is not contacted after 10 working days, he can follow up his request through the support department or email.
Invitation rules:
An invitation is an act in which the user invites another active and authentic user to Wide as his subset in order to benefit from cash or non-cash prizes of Wide campaigns.
In case of non-compliance with these rules, there will be no right or claim for the wrong user to receive the prize or to keep his user account active, and the prizes donated from the place of fraud will be blocked. It is mandatory to comply with the following in Wide:
1- In order to participate in the invitation campaign, the inviter and invitee must complete their profile information (name and national code). If the profile is not completed, it will not be possible to participate in the campaign.
2- The use of a fake SIM card for registration and use of Wide is prohibited, both by the inviter and the invited user, so if this case is detected, the user account will be blocked.
3- The use of emulator programs for any purpose is prohibited and the user account will be blocked if identified.
4- It is forbidden to have multiple active user accounts on one mobile phone or tablet.
5- It is forbidden to invite non-genuine, fake, bot, duplicate and inactive users in order to receive the invitation prize.
